Introduction

This Privacy Policy outlines the practices of ToolSwap ("Platform") regarding the collection, use, and disclosure of personal information from users ("User") of the Platform. ToolSwap is committed to protecting the privacy of its users and handles personal information in accordance with this Privacy Policy.

At the time of registration, ToolSwap is responsible for the collection and management of User data. For all payment transactions, ToolSwap partners with Stripe, a third-party payment processor, to ensure secure processing of your payment information. Stripe operates independently and has its own privacy practices. Users are encouraged to review Stripe's privacy policy to understand how their payment information is handled.

Information Collection and Use

The Platform, ToolSwap, collects information from Users in various ways when they use our services. This information may include, but is not limited to, personal identification information such as name, email address, postal address, phone number, and payment information. The collection of this information is essential for providing and improving the services offered by ToolSwap, processing transactions, and for communication purposes.

ToolSwap uses third-party services, including Stripe, for processing payment transactions. When Users make payments through ToolSwap, certain information required for the transaction, including personal and payment information, is shared with Stripe. This sharing of information is necessary for the completion of transactions and is governed by Stripe's own privacy policy.

ToolSwap is committed to ensuring the security and privacy of User information. All collected information is treated with the utmost confidentiality and is protected by appropriate security measures. Users have the right to access, modify, and delete their personal information stored by ToolSwap at any time, subject to applicable laws and regulations.

Information Sharing and Disclosure

The Platform is committed to protecting the privacy of its Users. However, there are circumstances under which the Platform may share or disclose User information, including Personal Identification Information and Payment Information, with third parties. These circumstances are outlined below:

1. With Stripe, our Third-Party Payment Processor, to facilitate payment transactions on behalf of Users. Only the necessary Payment Information required to process transactions will be shared.
2. To comply with legal obligations, such as responding to a valid court order, subpoena, or government investigation, or as otherwise required by law.
3. In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar corporate event, information may be transferred as part of the business assets.
4. To protect the rights, property, or safety of the Platform, our Users, or others, including to prevent fraud or in response to a government request.

This clause does not cover the information practices of third parties, including Stripe, that the Platform does not own or control, nor does it cover information that Users provide directly to third parties.

Third-Party Service Providers

In the course of providing services, the Platform may engage various third-party service providers to perform functions and provide services to us, including, but not limited to, payment processing. Stripe, a third-party payment processor, is engaged by the Platform to handle payment transactions on behalf of the Platform. By using the services offered by the Platform, Users consent to the collection, transfer, storage, and use of their Personal Identification Information and Payment Information by such third-party service providers in accordance with their respective privacy policies.

The Platform ensures that all third-party service providers, including Stripe, are compliant with applicable data protection laws and regulations, and that they implement adequate security measures to protect the Users' Personal Identification Information and Payment Information. The Platform will not share more information with these third-party service providers than is necessary to perform the services they are engaged for.

User Rights and Choices

As a User of the Platform, you are afforded certain rights and choices regarding your Personal Identification Information and Payment Information. These rights include, but are not limited to, the following:

1. The right to access your Personal Identification Information that we hold, to know how it is used and shared.
2. The right to request the correction of inaccurate Personal Identification Information held by us.
3. The right to request the deletion of your Personal Identification Information from our records, subject to certain exceptions prescribed by law.
4. The right to object to certain uses and disclosures of your Personal Identification Information.
5. The right to withdraw consent at any time where we rely on consent to process your Personal Identification Information.
6. The right to request that we limit the use and disclosure of your Personal Identification Information.
7. The right to receive your Personal Identification Information in a structured, commonly used, and machine-readable format and the right to transmit that data to another controller without hindrance from us, known as the right to data portability.

In relation to Payment Information, the Platform utilizes Stripe, a Third-Party Payment Processor, to handle all payment transactions. Users have the right to access and manage their Payment Information directly with Stripe, in accordance with Stripe's own privacy policy and terms of service.

To exercise any of these rights, please contact us directly through the contact information provided in this Privacy Policy. Please note that we may require you to provide verification of your identity before we can fulfill your request.

California-Specific Provisions

This Privacy Policy includes specific provisions applicable to Users who are residents of California, in accordance with the California Consumer Privacy Act (CCPA) and other applicable California privacy laws. These provisions apply in addition to the general terms of the Privacy Policy.

• Right to Know: Users have the right to request that the Platform disclose certain information about our collection and use of their personal information over the past 12 months.
• Right to Delete: Users have the right to request the deletion of their personal information that the Platform has collected, subject to certain exceptions.
• Right to Non-Discrimination: Users have the right not to receive discriminatory treatment by the Platform for exercising their privacy rights under the CCPA.
• Right to Opt-Out: Users have the right to opt-out of the sale of their personal information by the Platform. The Platform does not sell personal information.
• Authorized Agent: Users can designate an authorized agent to make a request under the CCPA on their behalf.
• Contact Information: For any requests or questions regarding these rights, Users may contact the Platform through the contact information provided in the Privacy Policy.

These rights are specific to residents of California and are provided under the California Consumer Privacy Act (CCPA) and other applicable laws. The Platform is committed to protecting the privacy and rights of all its Users, with special provisions for those residing in California.

Data Security

The Platform is committed to protecting the security of your Personal Identification Information and Payment Information. We implement a variety of security measures when a User enters, submits, or accesses their information to maintain the safety of your personal data. These measures include, but are not limited to, encryption, access control, secure software development practices, and regular security testing.

All Payment Information is processed securely by Stripe, our trusted Third-Party Payment Processor. Stripe has committed to handling your payment data in accordance with industry security standards, including PCI DSS compliance. The Platform does not store any Payment Information on its servers.

In the event of a data breach, the Platform will promptly notify affected Users and take necessary steps to mitigate any potential harm. This may include, but is not limited to, password resets, increased monitoring of affected accounts, and cooperation with law enforcement agencies.

Data Retention

The Platform shall retain the Personal Identification Information and Payment Information collected from Users for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. The Platform may retain Personal Identification Information for a longer period in the event of a complaint or if it reasonably believes there is a prospect of litigation in respect to its relationship with a User.

Upon the expiration of the retention period, the Platform will securely delete or anonymize the Personal Identification Information and Payment Information, unless there is a legal or regulatory requirement to retain the information for a longer period. In such cases, the information will be retained in accordance with the applicable legal or regulatory requirements.

The Platform will ensure that the Personal Identification Information and Payment Information shared with Stripe, or any other third-party service providers, will be subject to the same retention and deletion protocols as outlined herein.

Changes to This Privacy Policy

ToolSwap reserves the right to update or change our Privacy Policy at any time and for any reason. Any changes to this Privacy Policy will be posted on our website and, where appropriate, notified to you by email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Identification Information we collect. Your continued use of the service after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Information

For any inquiries or complaints regarding our privacy practices, Platform users may contact us using the following details:

• Email: support@toolswap.com
• Postal Address:

When contacting us, please provide your name and other relevant details necessary to assist with your inquiry or complaint. This may include your Personal Identification Information or Payment Information, depending on the nature of your inquiry. We are committed to addressing all concerns in a timely and efficient manner.